Link2Feed Bilingual Account Manager

About the Position
Link2Feed (www.link2feed.com) is a social enterprise specializing in an online food bank management software for food banks. As the product gains rapid adoption across Canada, Link2Feed and The Ontario Association of Food Banks (OAFB) are launching a new program that will revolutionize the way we understand hunger and food bank use in Ontario.

As part of the initial 6-month contract, the Bilingual Account Manager will facilitate the launch and rollout of Link2Feed across Ontario and work with Link2Feed staff to develop similar partnerships in other Canadian provinces.

The selected candidate will participate as a member of the Link2Feed Support Team, completing technical training and customer support for OAFB members. They will also work with the Link2Feed Sales and Marketing team for outreach to other provinces.

Hands on communication and training skills are essential in order to effectively convey the software’s merits and social impact to current and potential clients.

There is the opportunity for the selected candidate to complete a second 6-month contract that will involve the execution of similar activities on a greater national and international level.

Primary Responsibilities
Technical Support
• Training OAFB staff on use of the Link2Feed system and supporting them in Hunger Count reporting through the software.
• Managing the onboarding and rollout of Link2Feed to OAFB members.
o Coordinating with OAFB members for onboarding timelines and gathering relevant information for the onboarding process.
o Uploading onboarding documents into the software.
• Managing support requests and tickets for OAFB members.
• Completing online software training and demonstrations for OAFB members (if required).

Account Management
• Account Management support including assisting management and account executives with. sales, business development and internal processes.
• Responding to sales inquiries and completing product demonstrations as required.
• Attending meetings with current and potential clients.
• Assisting with administrative and other duties as assigned.

Minimum Qualifications:
• Bachelor’s degree or advanced diploma in business/communications, science, technology, engineering or mathematics (or equivalent work related experience)
Bilingual (Fluent in English and French)
• Strong communication, public speaking or training skills.
• Time management, organization and independent work skills.
• Must be a team player and willing to take on additional responsibilities as needed.
• Experience troubleshooting applications and functional issues at the client level.
• Data management skills an asset.
• Must be willing to travel.
• Must have a valid Driver’s License.

• Equivalent of $30,000 to $40,000 annually (on a 6-month contractual basis, renewable after initial contract complete).

Work Environment
• Flexibility for work location is possible. Candidate may work out of office in either Sarnia or Toronto, pending applicant’s alignment with overall business objectives.

Close Date
• Tuesday, September 3rd

To apply for this job, email a resume and cover letter to sales@link2feed.com.